List of service providers used by ExperiencePoint
Notice of new Service Provider(s)
This serves as written notice that effective March 21, 2025, we shall be using the following vendor(s) as a service provider. For more information, please email [email protected].
| Service Provider | Contact Details | Services Provided | Types of Personal Data | Processing (and storage) locations |
Transfer to or Accessed (by service provider) |
Legal Basis (personal data outside the EEA) |
|---|---|---|---|---|---|---|
|
MagnetBrains LLC |
MagnetBrains LLC
16192 Coastal Hwy, Lewes, Delaware,
19958 US
[email protected] |
Salesforce Automation & Integration |
Contact and Billing information including: name, email address, addresses, phone numbers. |
United States |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses |
Current Service Providers
ExperiencePoint may use Service Providers when processing Personal Data.
ExperiencePoint will notify you of any intended changes to Service Providers by publishing changes on this webpage at least thirty (30) days prior to the appointment of any new Service Provider. If, within ten (10) days of receipt of that notice, you notify ExperiencePoint in writing of your reasonable objection to the proposed appointment, ExperiencePoint shall work with Service Provider in good faith to find a mutually acceptable reasonable solution. If you fail to answer such notice, the proposed change will be deemed accepted by you.
Last updated on February 18, 2025
| Service Provider | Contact Details | Services Provided | Types of Personal Data | Processing (and storage) locations |
Transfer to or Accessed (by service provider) |
Legal Basis (personal data outside the EEA) |
|---|---|---|---|---|---|---|
|
ActiveCampaign Postmark |
ActiveCampaign, 1 North Dearborn Street, 5th Floor, Chicago, IL 60602, United States
[email protected] |
Sending service-related emails, to facilitate the provision of the services contracted. |
Name, e-mail address, and email bodies. |
USA |
Via API over HTTPS |
Standard Contractual Clauses |
|
Mural |
TactiYos Inc. (d.b.a. Mural)
650 California St., 7th Floor, Suite 105
San Francisco, CA. 94108, USA |
Virtual whiteboard for online collaboration |
Name and business email address |
USA |
Via Browser interactions over HTTPS |
Standard Contractual Clauses |
|
Zoom |
Zoom Video Communications
55 Almaden Blvd, Suite 600
San Jose, CA. 95113, USA |
Video conferencing for virtual sessions |
Name and business email address
Cloud Recordings (optional): Mp4 of all video, audio and presentations, M4A of all Audio, Text file of all in meeting chats, Audio transcript file |
Via Browser interactions over HTTPS or via the encrypted Zoom client software |
United States or any other country in which it or any of its Sub-processors maintains facilities (see https://zoom.us/ for more details) |
Standard Contractual Clauses |
|
ZoomInfo |
ZoomInfo
805 Broadway, Suite 900
Vancouver, WA 98660
360-718-5630
[email protected] |
Customer data management and insights |
Business contact details, professional role information, and related business profile data |
United States or any other country in which it or its affiliates or subcontractors maintain facilities (see Zoominfo’s subprocessors for more details). |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Auth0 |
Auth0, Inc.
10800 NE 8th Street, Suite 600,
Bellevue, WA 98004, U.S.A.
+1 (888) 235-2699 |
Application authentication |
Log-in / authentication information and other information related to provision of the services |
USA |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
AskNicely |
Ask Nicely Holdings, Inc.
1615 SE 3rd Avenue
Floor 3
Portland
Oregon 97214
United States
+1 (503) 755-1090
[email protected] |
Customer satisfaction |
Names; contact information; IP addresses; geographic location; browser information; device information; information related to the use of the Websites, and Services |
USA |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses
|
|
Accredible |
Accredible
800 West El Camino Real,
Suite 180, Accredible
Mountain View, CA, 94040
[email protected] |
Credential and badge provider |
Name, email, location, and other information for which a certificate/accreditation will be granted. |
Anywhere in the world, including, but not limited to, the United States or other countries |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses
|
|
Amazon Web Services Inc. |
Amazon Web Services Inc
410 Terry Avenue North
Seattle, WA 98109-5210 |
Connection logs from Cloudflare and Fastly temporary storage (less than 1 day). |
In relation to visitors to and/or authorized users of the Customer’s domains, networks, websites, application programming interfaces (“APIs”), or application: connection data, localization data (including IP addresses). |
USA |
S3 API and HTTPS. |
Standard Contractual Clauses |
|
Cloudflare |
Cloudflare, Inc.
701 Townsend St.
San Francisco, CA. 94107, USA |
Application acceleration, to allow global access within adequate timelines. |
In relation to visitors to and/or authorized users of the Customer’s domains, networks, websites, application programming interfaces (“APIs”), or application: connection data, localization data (including IP addresses), and any other data Customer receives from such visitors or authorized users. |
In the United States and other locations where Cloudflare maintains facilities: https://www.cloudflare.com |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Datadog |
Datadog, Inc.
620 8th Ave 45th Floor
New York, NY 10018 USA
+1 (866) 329-4466
[email protected] |
Security Event and Incident Management, Application Performance Monitoring |
IP addresses; geographic location; browser information; device information; information related to the use and performance of our services |
USA |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Fastly |
Fastly, Inc., a Delaware Corporation
PO Box 78266
San Francisco, CA 94107 |
Application acceleration, to allow global access within adequate timelines. |
In relation to visitors to and/or authorized users of the Customer’s domains, networks, websites, application programming interfaces (“APIs”), or application: connection data, localization data (including IP addresses), and any other data Customer receives from such visitors or authorized users. |
In the United States and other locations where Fastly maintains facilities: https://www.fastly.com/ |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Flosum |
Flosum Corporation 11040 Bollinger Canyon Rd Suite E-944 San Ramon, CA, 94582 USA +1 844-335-6786 [email protected]
|
Salesforce Data Backup & Recovery |
Contact information including: name, email address, addresses, phone numbers, other information such including: job title, birthdays, email content, contracts and signatures. |
United States |
Via API over HTTPS. |
Standard Contractual Clauses |
|
Google Analytics |
Google LLC
1600 Amphitheatre Parkway,
Mountain View, CA. 94043, USA |
Tracking product usage over the lifetime of a product session. Used in aggregate to inform product design decisions, benchmarking. |
Online identifiers, including cookie identifiers, internet protocol addresses and device identifiers; client identifiers |
In the United States and other locations where Google data centres are located: Locations |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Innovation Impact |
Treehouse Innovation,
Studio 34, RIVERSIDE BUILDING,
55 Trinity Buoy Wharf, London
E14 0FP, United Kingdom
[email protected] |
Virtual innovation behavior assessment platform |
Personally identifiable information may include, but is not limited to your country, name, email address and gender.
Log Data such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics. |
United Kingdom |
ConteVia Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
NovoEd |
NovoEd
+1(415) 366-7762
150 Sutter Street # 206
San Francisco, CA 94104 |
Platform for online course offerings |
User name, email address, password and tracking. Employee name, email address, contact information, IP address, content and use history. |
USA |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses
|
|
Outreach |
Outreach Corporation
333 Elliott Ave W, Suite 500
Seattle, WA 98119 USA
[email protected] |
Customer service management and communication |
Business contact information including: name, email address, business addresses, phone numbers, job title, email content |
United States or any other country in which it or any of its Sub-processors maintains facilities (see https://www.outreach.io/sub-processors for more details). |
Via API or Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Salesforce |
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105 |
Customer Service management, and support ticket services. |
Contact information including: name, email address, addresses, phone numbers, other information such including: job title, birthdays, email content, contracts and signatures. |
USA |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses |
|
Twilio |
Twilio Inc.,
375 Beale Street, Suite 300, San Francisco, CA 94105
United States
+1 844-814-4627
[email protected] |
SMS/MMS Messaging for multi-factor authentication |
Mobile Phone number |
USA |
Via API over HTTPS. |
Standard Contractual Clauses |
|
Wistia |
Wistia, Inc.
120 Brookline Street Cambridge,
Massachusetts, 02139 USA
[email protected] |
Video playback |
Names; contact information; IP addresses; geographic location; browser information; device information; information related to the use of the Websites, Media, and Services |
In the United States and other locations where Wistia maintains facilities: https://www.wistia.com/ |
Via Browser interactions over HTTPS. |
Standard Contractual Clauses |
