Despite being a healthcare giant, this multinational company was facing rising competition from new medical technology companies around the world. The supply chain team needed to become agile and customer-centric in order to tighten key processes, move to market faster and stay ahead of the curve.
With ExperiencePoint’s guidance, the company decided to scale design-thinking training across the business. Two hundred supply chain executives took part in various ExperiencePoint workshops, which included interviewing people across the company to better understand the challenges teams faced. ExperiencePoint also trained select employees to become facilitators through the train-the-trainer program. Facilitators were able to guide their respective teams through all the steps of an innovation project. Employees across various teams began to embrace creative and agile behavior, and human-centered design became a standardized process for product development, testing and rollout.
ExperiencePoint’s training had a profound impact on the supply chain team. Within a few months, human-centered design became a regular part of the team’s everyday work. After seeing the supply chain team’s success, other departments completed ExperiencePoint’s training to improve their processes, find efficiencies and improve their speed to market.
