How design thinking helped a service dog walk on all fours

Behavior Change, Cuture of Innovation

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Meet the Client

Education
1,500 Employees
Ohio, United States
Xavier University’s Center for Innovation teaches an interdisciplinary approach to healthcare, education and innovation.

Challenge

Students at Xavier University’s Center for Innovation (CFI) were tasked with building a prosthetic leg for a disabled service dog. They had access to one of the largest 3D printing centers at any private institution in the U.S., but lacked the skills and knowledge to get their canine friend walking. They needed an effective problem-solving methodology that would support in-depth research into animal prosthetics alongside creative ideation.

Solution

The faculty director delivered ExperienceInnovation™ Learn to his students, which provided them with a robust foundation in design thinking. Students learned to let go of their assumptions and focus on the dog’s needs through keen observation. Combined with in-depth research into prosthetics, they quickly figured out a prototype of what to build. The ideation and iteration process moved quickly, but the printing took hours, leading the students to reassess their plan and use a modified found object in the final prosthetic design.

Result

An effective prosthetic was created in just six weeks. The students left the project with a firm foundation in design thinking, having acquired the skills and mindsets to tackle a future real-world problem. As for the dog, she left on all four paws, ready to assist a person in need.

“I don’t really see that design thinking has a limit, it’s a powerful innovation tool, particularly when you’re dealing with problems that are intrinsically human. If humans are part of the problem then design thinking is absolutely part of the solution.”

Tom Merrill

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Built a
prosthetic leg
in 6 weeks
ExperienceInnovation™ | Learn text logo in collaboration with IDEO.
A skill-building workshop on the essentials of human-centered design and customer-centricity