This multinational technology company had been a longtime vendor to Chile’s largest telecommunications company. Executives at the tech company wanted to strengthen this relationship, moving from transactional contracts to an ongoing strategic partnership.
The company’s customer-innovation team organized a three-day conference to demonstrate their commitment to the client and show their nuanced understanding of the client’s needs. The conference culminated in a customized ExperienceInnovation™ | Aware workshop, in which top executives from both companies collaborated closely. They explored how the client could accelerate new innovation initiatives and create impactful business models for the future.
The radical collaboration between executives from both companies built an immediate sense of trust. Participants were able to align on future initiatives and figure out what a strategic partnership would look like. Following the success of this partnership, the tech company continued to incorporate human-centered design into their work and co-create partnerships with key clients. ExperiencePoint’s training has ensured they always have a thorough and collaborative understanding of their client’s needs.
