The hospital had made several attempts to outsource resource challenges, with every initiative proving unsustainable. Leadership realized that problems had to be solved internally in order to effect lasting change. To achieve this goal, hospital staff needed to learn human-centered skills and problem-solving techniques.
Working with the hospital’s chief medical officer, ExperiencePoint provided an opportunity for staff to rethink their sense of engagement and motivation. Twenty managers, frontline physicians, nurses and administrators participated in ExperienceInnovation™ | Apply, with everyone focusing on problems specific to their role. This immersion into human-centered design empowered participants to confront longstanding biases about the way they worked.
Human-centered thinking swept through the organization, changing the way employees across departments tackled complex challenges inherent to the health-care system. Key outcomes included expediting the availability of beds for incoming patients and creating smoother transitions for patients leaving the hospital. By reexamining outdated methods with a human-focused lens, the hospital increased operational efficiency and improved patient care.
