Tanya Bell is the voice of ExperiencePoint’s valued customers. As Director of Customer Experience, she ensures that ExperiencePoint’s clients have an effortless and delightful experience across all touchpoints.
Having graduated with a Bachelor of Arts in psychology from Carleton University, Bell knew from the get-go that her professional path would be informed by her desire to help people. Beginning her career as a project coordinator at telecommunications provider Mitel, she then landed various management roles in the client services sector.
Bell joined ExperiencePoint in 2008, and has since delivered immeasurable support for the company’s end users, implementing key processes and procedures that ensure efficient and timely responses to customer needs. Among numerous initiatives, Bell has been responsible for creating and launching ExperiencePoint’s 24/7 support line and for developing the self-serve mechanism that has enabled clients to book their own workshops.
A proud hockey mom, Bell spends much of her free time shuttling her family back and forth from the arena in her beloved Tesla. She is bilingual, a passionate advocate for the environment and would one day like to write a book about all the strange places she’s taken client calls.